diff --git a/content/notes/first-it-must-work/index.md b/content/notes/first-it-must-work/index.md
index b8e40f1..e9dbc8f 100644
--- a/content/notes/first-it-must-work/index.md
+++ b/content/notes/first-it-must-work/index.md
@@ -19,6 +19,10 @@ references:
   url: https://taylor.town/millennium-sewer
   date: 2023-07-03T00:32:43Z
   file: taylor-town-5siv9a.txt
+- title: "We are wasting up to 20% of our time on computer problems, says study"
+  url: https://techxplore.com/news/2023-06-problems.html
+  date: 2023-07-03T21:19:28Z
+  file: techxplore-com-8o7hmu.txt
 ---
 
 ### Thoughts on priorities in software development
@@ -33,8 +37,10 @@ references:
 * [Even Amazon can't make sense of serverless or microservices][2]
 * [Imaginary Problems Are the Root of Bad Software][3]
 * [When to Build Millennia Sewers][4]
+* [We are wasting up to 20% of our time on computer problems, says study][5]
 
 [1]: https://grugbrain.dev/
 [2]: https://world.hey.com/dhh/even-amazon-can-t-make-sense-of-serverless-or-microservices-59625580
 [3]: https://cerebralab.com/Imaginary_Problems_Are_the_Root_of_Bad_Software
 [4]: https://taylor.town/millennium-sewer
+[5]: https://techxplore.com/news/2023-06-problems.html
diff --git a/static/archive/techxplore-com-8o7hmu.txt b/static/archive/techxplore-com-8o7hmu.txt
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+   June 29, 2023
+   [38]Editors' notes
+
+   This article has been reviewed according to Science X's [39]editorial
+   process and [40]policies. [41]Editors have highlighted the following
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+We are wasting up to 20% of our time on computer problems, says study
+
+   by [42]University of Copenhagen
+   computer Credit: Unsplash/CC0 Public Domain
+
+   Even though our computers are now better than 15 years ago, they still
+   malfunction 11%–20% of the time, a new study from the University of
+   Copenhagen and Roskilde University concludes. The researchers behind
+   the study therefore find that there are major gains to be achieved for
+   society by rethinking the systems and involving users more in their
+   development.
+
+   An endlessly rotating beach ball, a program that [43]crashes without
+   saving data or systems that require illogical procedures or simply do
+   not work: Unfortunately, struggling with computers is still a familiar
+   situation for most of us. Tearing your hair out over computers that do
+   not work remains very common among users, according to new Danish
+   research.
+
+   In fact, so much that on average, we waste 11%–20% of our time in front
+   of our computers on systems that do not work or that are so difficult
+   to understand that we cannot perform the task we want to. And this is
+   far from being good enough, says Professor Kasper Hornbæk, one of the
+   researchers behind the study.
+
+   "It's incredible that the figure is so high. However, most people
+   experience frustration when using computers and can tell a horror story
+   about an important PowerPoint presentation that was not saved or a
+   system that crashed at a critical moment. Everyone knows that it is
+   difficult to create IT systems that match people's needs, but the
+   figure should be much lower, and one thing that it shows is that
+   [44]ordinary people aren't involved enough when the systems are
+   developed," he says.
+
+   Professor Morten Hertzum, the other researcher behind the study,
+   emphasizes that most frustrations are experienced in connection with
+   the performance of completely ordinary tasks.
+
+   "The frustrations are not due to people using their computers for
+   something highly advanced, but because they experience problems in
+   their performance of everyday tasks. This makes it easier to involve
+   users in identifying problems. But it also means that problems that are
+   not identified and solved will probably frustrate a large number of
+   users," says Morten Hertzum.
+
+The problems are only too recognizable
+
+   To examine this issue, the researchers have been assisted by 234
+   participants who spend between six and eight hours in front of a
+   computer in their day-to-day work.
+
+   During one hour, the researchers told them to report the situations in
+   which the computer would not work properly, or where the participants
+   were frustrated about not being able to perform the task they wanted.
+
+   The problems most often experienced by the participants included: "the
+   system was slow," "the system froze temporarily," "the system crashed,"
+   "it is difficult to find things." The participants had backgrounds such
+   as student, accountant, consultant, but several of them actually worked
+   in the IT industry.
+
+   "A number of the participants in the survey were IT professionals,
+   while most of the other participants were highly competent IT and
+   computer users. Nevertheless, they encountered these problems, and it
+   turns out that this involves some fundamental functions," says Kasper
+   Hornbæk.
+
+   The participants in the survey also responded that 84% of the episodes
+   had occurred before and that 87% of the episodes could happen again.
+   And, according to Kasper Hornbæk, we are having the same fundamental
+   problems today that we had 15–20 years ago.
+
+   "The two biggest categories of problems are still about insufficient
+   performance and lack of user-friendliness," he says.
+
+   Morten Hertzum adds, "Our technology can do more today, and it has also
+   become better, but at the same time, we expect more from it. Even
+   though downloads are faster now, they are often still experienced as
+   frustratingly slow. "
+   [INS: :INS]
+
+88% use a computer at work
+
+   According to Statistics Denmark, 88% of Danes used computers, laptops,
+   smartphones, tablets or other mobile devices at work in 2018. In this
+   context, the new study indicates that a half to a whole day of a normal
+   working week may be wasted on computer problems.
+
+   "There is a lot of productivity lost in workplaces throughout Denmark
+   because people are unable to perform their ordinary work because the
+   computer is not running as it should. It also causes a lot of
+   frustrations for the individual user," says Kasper Hornbæk.
+
+   This means that there are major benefits to be gained for society if we
+   experienced fewer problems in front of our computers. According to
+   Kasper Hornbæk, the gains can, for example, be achieved if more
+   resources are invested in rethinking how faults are presented to us on
+   the computer.
+
+   "Part of the solution may be to shield us from knowing that the
+   computer is working to solve a problem. In reality, there is no reason
+   why we need to look at an incomprehensible box with commands or a
+   frozen computer. The [45]computer could easily solve the problems
+   without displaying this, while it provided a back-up version of the
+   system for us, so that we could continue to work with our tasks
+   undisturbed," says Kasper Hornbæk.
+
+   At the same time, IT developers should involve the users even more when
+   designing the systems to make them as easy to use—and understand—as
+   possible, because according to the researcher, there are no poor IT
+   users, only poor systems.
+
+   "When we're all surrounded by IT systems that we're cursing, it's very
+   healthy to ascertain that it's probably not the [46]users that are the
+   problem, but those who make the systems. The study clearly shows that
+   there is still much room for improvement, and we therefore hope that it
+   can create more focus on making more user-friendly systems in the
+   future," concludes Kasper Hornbæk.
+
+   More information: Morten Hertzum et al, Frustration: Still a Common
+   User Experience, ACM Transactions on Computer-Human Interaction (2023).
+   [47]DOI: 10.1145/3582432
+   Provided by [48]University of Copenhagen
+   Citation: We are wasting up to 20% of our time on computer problems,
+   says study (2023, June 29) retrieved 3 July 2023 from
+   https://techxplore.com/news/2023-06-problems.html
+   This document is subject to copyright. Apart from any fair dealing for
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