commit 2b9baf3437c6b221cc12d4ccf471d09679bf375a
parent 2efcf477e3ccdd22c284825c65b708f21a9b99db
Author: David Eisinger <[email protected]>
Date: Mon, 3 Jul 2023 17:21:07 -0400
Wasting time link
Diffstat:
2 files changed, 638 insertions(+), 0 deletions(-)
diff --git a/content/notes/first-it-must-work/index.md b/content/notes/first-it-must-work/index.md
@@ -19,6 +19,10 @@ references:
url: https://taylor.town/millennium-sewer
date: 2023-07-03T00:32:43Z
file: taylor-town-5siv9a.txt
+- title: "We are wasting up to 20% of our time on computer problems, says study"
+ url: https://techxplore.com/news/2023-06-problems.html
+ date: 2023-07-03T21:19:28Z
+ file: techxplore-com-8o7hmu.txt
---
### Thoughts on priorities in software development
@@ -33,8 +37,10 @@ references:
* [Even Amazon can't make sense of serverless or microservices][2]
* [Imaginary Problems Are the Root of Bad Software][3]
* [When to Build Millennia Sewers][4]
+* [We are wasting up to 20% of our time on computer problems, says study][5]
[1]: https://grugbrain.dev/
[2]: https://world.hey.com/dhh/even-amazon-can-t-make-sense-of-serverless-or-microservices-59625580
[3]: https://cerebralab.com/Imaginary_Problems_Are_the_Root_of_Bad_Software
[4]: https://taylor.town/millennium-sewer
+[5]: https://techxplore.com/news/2023-06-problems.html
diff --git a/static/archive/techxplore-com-8o7hmu.txt b/static/archive/techxplore-com-8o7hmu.txt
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+ June 29, 2023
+ [38]Editors' notes
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+We are wasting up to 20% of our time on computer problems, says study
+
+ by [42]University of Copenhagen
+ computer Credit: Unsplash/CC0 Public Domain
+
+ Even though our computers are now better than 15 years ago, they still
+ malfunction 11%–20% of the time, a new study from the University of
+ Copenhagen and Roskilde University concludes. The researchers behind
+ the study therefore find that there are major gains to be achieved for
+ society by rethinking the systems and involving users more in their
+ development.
+
+ An endlessly rotating beach ball, a program that [43]crashes without
+ saving data or systems that require illogical procedures or simply do
+ not work: Unfortunately, struggling with computers is still a familiar
+ situation for most of us. Tearing your hair out over computers that do
+ not work remains very common among users, according to new Danish
+ research.
+
+ In fact, so much that on average, we waste 11%–20% of our time in front
+ of our computers on systems that do not work or that are so difficult
+ to understand that we cannot perform the task we want to. And this is
+ far from being good enough, says Professor Kasper Hornbæk, one of the
+ researchers behind the study.
+
+ "It's incredible that the figure is so high. However, most people
+ experience frustration when using computers and can tell a horror story
+ about an important PowerPoint presentation that was not saved or a
+ system that crashed at a critical moment. Everyone knows that it is
+ difficult to create IT systems that match people's needs, but the
+ figure should be much lower, and one thing that it shows is that
+ [44]ordinary people aren't involved enough when the systems are
+ developed," he says.
+
+ Professor Morten Hertzum, the other researcher behind the study,
+ emphasizes that most frustrations are experienced in connection with
+ the performance of completely ordinary tasks.
+
+ "The frustrations are not due to people using their computers for
+ something highly advanced, but because they experience problems in
+ their performance of everyday tasks. This makes it easier to involve
+ users in identifying problems. But it also means that problems that are
+ not identified and solved will probably frustrate a large number of
+ users," says Morten Hertzum.
+
+The problems are only too recognizable
+
+ To examine this issue, the researchers have been assisted by 234
+ participants who spend between six and eight hours in front of a
+ computer in their day-to-day work.
+
+ During one hour, the researchers told them to report the situations in
+ which the computer would not work properly, or where the participants
+ were frustrated about not being able to perform the task they wanted.
+
+ The problems most often experienced by the participants included: "the
+ system was slow," "the system froze temporarily," "the system crashed,"
+ "it is difficult to find things." The participants had backgrounds such
+ as student, accountant, consultant, but several of them actually worked
+ in the IT industry.
+
+ "A number of the participants in the survey were IT professionals,
+ while most of the other participants were highly competent IT and
+ computer users. Nevertheless, they encountered these problems, and it
+ turns out that this involves some fundamental functions," says Kasper
+ Hornbæk.
+
+ The participants in the survey also responded that 84% of the episodes
+ had occurred before and that 87% of the episodes could happen again.
+ And, according to Kasper Hornbæk, we are having the same fundamental
+ problems today that we had 15–20 years ago.
+
+ "The two biggest categories of problems are still about insufficient
+ performance and lack of user-friendliness," he says.
+
+ Morten Hertzum adds, "Our technology can do more today, and it has also
+ become better, but at the same time, we expect more from it. Even
+ though downloads are faster now, they are often still experienced as
+ frustratingly slow. "
+ [INS: :INS]
+
+88% use a computer at work
+
+ According to Statistics Denmark, 88% of Danes used computers, laptops,
+ smartphones, tablets or other mobile devices at work in 2018. In this
+ context, the new study indicates that a half to a whole day of a normal
+ working week may be wasted on computer problems.
+
+ "There is a lot of productivity lost in workplaces throughout Denmark
+ because people are unable to perform their ordinary work because the
+ computer is not running as it should. It also causes a lot of
+ frustrations for the individual user," says Kasper Hornbæk.
+
+ This means that there are major benefits to be gained for society if we
+ experienced fewer problems in front of our computers. According to
+ Kasper Hornbæk, the gains can, for example, be achieved if more
+ resources are invested in rethinking how faults are presented to us on
+ the computer.
+
+ "Part of the solution may be to shield us from knowing that the
+ computer is working to solve a problem. In reality, there is no reason
+ why we need to look at an incomprehensible box with commands or a
+ frozen computer. The [45]computer could easily solve the problems
+ without displaying this, while it provided a back-up version of the
+ system for us, so that we could continue to work with our tasks
+ undisturbed," says Kasper Hornbæk.
+
+ At the same time, IT developers should involve the users even more when
+ designing the systems to make them as easy to use—and understand—as
+ possible, because according to the researcher, there are no poor IT
+ users, only poor systems.
+
+ "When we're all surrounded by IT systems that we're cursing, it's very
+ healthy to ascertain that it's probably not the [46]users that are the
+ problem, but those who make the systems. The study clearly shows that
+ there is still much room for improvement, and we therefore hope that it
+ can create more focus on making more user-friendly systems in the
+ future," concludes Kasper Hornbæk.
+
+ More information: Morten Hertzum et al, Frustration: Still a Common
+ User Experience, ACM Transactions on Computer-Human Interaction (2023).
+ [47]DOI: 10.1145/3582432
+ Provided by [48]University of Copenhagen
+ Citation: We are wasting up to 20% of our time on computer problems,
+ says study (2023, June 29) retrieved 3 July 2023 from
+ https://techxplore.com/news/2023-06-problems.html
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